Frequently Asked
Questions

jilico accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID (Unified Multi-Purpose ID)
• SSS / GSIS ID
• Voter's ID
• PRC ID

Make sure your ID photo is clear, not expired, and shows your full name and date of birth. Blurry or cropped images will be rejected and will delay your verification.

On the jilico login page, click the "Forgot Password?" link. Enter the email address associated with your account and we'll send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our support team at [email protected] and we'll assist you right away.

No. jilico strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions. If duplicate accounts are detected, all accounts may be suspended and any winnings may be voided. If you're having trouble accessing your existing account, please contact our support team instead of creating a new one.

You can update certain details like your mobile number and email address from your Account Settings page. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team at [email protected]. This is to protect your account from unauthorized changes.

If you wish to permanently close your jilico account, please contact our support team at [email protected] with your account details and a request for permanent closure. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides the same protection while keeping your account data intact should you ever need to access your history.

Depositing via GCash at jilico is fast and easy. Log in to your jilico account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you want to deposit (minimum ₱100), then follow the on-screen instructions to complete the payment through your GCash app. GCash deposits are credited to your jilico account almost instantly — usually within seconds.

In addition to GCash, jilico accepts the following payment methods:

• PayMaya — instant e-wallet deposits
• BPI Online — bank transfer via BPI's online banking
• BDO Online — bank transfer via BDO's online banking
• Metrobank Online — bank transfer via Metrobank's online banking

All payment methods are processed in Philippine Peso (₱). jilico does not currently accept cryptocurrency or international payment methods.

jilico does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees or charges. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. Any fees charged by your payment provider are outside jilico's control.

GCash and PayMaya deposits are usually instant. Bank transfers may take up to 30 minutes during business hours. If your deposit hasn't appeared after this time, please contact our support team at [email protected] with your transaction reference number, the amount deposited, and the payment method used. We'll investigate and resolve the issue as quickly as possible.

The minimum withdrawal amount at jilico is ₱200. This applies to all withdrawal methods. There is no maximum single withdrawal limit set by jilico, though large withdrawals may require additional verification for security purposes.

Withdrawals may be delayed for several reasons:

• Your account identity verification is incomplete or pending
• You have an active bonus with wagering requirements that haven't been met yet
• The withdrawal was submitted outside of processing hours
• Additional security verification is required for large amounts
• Your payment method details don't match your registered account information

If your withdrawal has been pending for more than 3 hours during business hours, please contact [email protected] with your withdrawal reference number.

For security and anti-money laundering compliance, jilico requires that withdrawals be made to the same payment method used for your most recent deposit. For example, if you deposited via GCash, your withdrawal must go back to the same GCash number. If you need to change your withdrawal method, please contact our support team for assistance.

Yes! jilico is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The jilico mobile experience is smooth and responsive, whether you're playing on a budget Android phone in Quezon City or the latest iPhone in Makati. Just visit jilico.net on your mobile browser and log in to start playing.

Captain Fisher is one of jilico's most popular fishing arcade games. Players use virtual cannons to shoot at fish swimming across the screen — each fish has a different point value, and your winnings are based on the fish you catch. The game features multiple cannon types, special weapons, and bonus rounds. It's easy to pick up but has enough depth to keep experienced players engaged. Visit the Captain Fisher page on jilico for full game instructions and betting options.

Yes. All games at jilico use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and game outcome is completely random and fair. Our RNG systems are regularly tested and audited. Live casino games use real dealers and physical equipment streamed in real time, providing an additional layer of transparency and authenticity.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms attached to each bonus offer on jilico.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original deposit amount (excluding bonus funds) may still be withdrawable depending on the specific bonus terms — check the individual promotion details in your jilico account.

Yes, jilico regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Log in to your jilico account and visit the Promotions section to see all currently available offers. You can also opt in to receive promotional notifications via email or SMS from your account settings.

There are a few common reasons a bonus may not have been credited:

• You did not meet the minimum deposit requirement for the bonus
• The bonus promotion had already expired when you made your deposit
• You did not opt in to the bonus before making your deposit (some bonuses require manual opt-in)
• Your account already has an active bonus that must be completed first
• The bonus is not available in your region or for your account type

If you believe a bonus should have been credited and wasn't, contact our support team at [email protected] within 24 hours of the qualifying deposit.

You can set daily, weekly, or monthly deposit limits and loss limits directly from your jilico Account Settings under the Responsible Gaming section. Limits that reduce your current cap take effect immediately. If you want to increase a limit, a mandatory 7-day cooling-off period applies — this is intentional, to prevent impulsive decisions during a losing streak. We encourage all players to set limits that reflect their actual entertainment budget, not their aspirations.

Self-exclusion is a tool that lets you voluntarily block yourself from accessing your jilico account for a set period. You can choose a temporary exclusion of 30, 60, or 90 days, or request a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play, and all marketing communications will be suspended. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team at [email protected]. Self-exclusion requests are processed as a high priority — usually within the hour.

If you or someone you know is struggling with problem gambling, help is available. jilico's responsible gaming support team is available 24/7 at [email protected]. You can also reach out to PAGCOR (Philippine Amusement and Gaming Corporation), which provides responsible gaming resources and guidance for Filipino players. Additionally, licensed counselors and mental health professionals across the Philippines — in Manila, Cebu, Davao, and other cities — can provide confidential support. You are never alone in this, and reaching out is always the right move.

Yes. jilico offers a "cooling-off" or temporary break option that lets you pause your account for a short period — from 24 hours up to 90 days — without permanently closing it. During this time, you won't be able to log in or place bets, and you won't receive any promotional messages. Your account history and balance will be preserved. This is a great option if you feel you need a short break to reassess your gaming habits. You can request a temporary break through Account Settings or by contacting our support team.

jilico takes underage gambling prevention very seriously. Every new account requires submission of a valid Philippine government-issued ID that confirms the player is 21 years of age or older. Our verification team manually reviews all submitted IDs. Accounts that cannot be verified or are found to belong to underage individuals are immediately closed. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. If you suspect an underage person is using a jilico account, please report it immediately to [email protected].