At jilico, we believe that gaming should always be fun — never a source of stress, financial strain, or personal harm. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to keep their gaming experience healthy and enjoyable.
Age Restriction: jilico is strictly for players aged 21 years and above. This is a legal requirement under Philippine law. We verify the age of all players during registration and take underage gambling very seriously.
jilico's responsible gaming program is built around six core pillars that protect every player on our platform — from Luzon to Mindanao.
Every jilico account goes through strict age verification during registration. We require valid Philippine government-issued ID — PhilSys, passport, driver's license, or UMID — to confirm that all players are 21 years old and above before they can deposit or play.
Set daily, weekly, or monthly deposit limits directly from your jilico account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions during a losing streak.
It's easy to lose track of time when you're in the zone. jilico lets you set session time reminders and hard limits so you always know how long you've been playing. When your limit is reached, the platform will prompt you to take a break.
If you feel your gaming is getting out of hand, jilico's self-exclusion tool lets you temporarily or permanently block access to your account. Exclusion periods range from 30 days to permanent closure. During exclusion, you will not receive any promotional communications from jilico.
Protect your bankroll by setting a maximum loss threshold per day, week, or month. Once you hit your loss limit, jilico will automatically restrict further play for that period — giving you a built-in safety net so one bad session doesn't spiral into something bigger.
jilico sends periodic in-game reality check notifications showing how long you've been playing and your net win/loss for the session. These gentle reminders help you stay grounded and make informed decisions about whether to continue or call it a day.
jilico gives you direct control over your gaming experience. All tools are available 24/7 from your account settings — no waiting, no forms to fill out.
Manage your deposit limits, loss limits, and session time caps all from one place in your jilico account dashboard. Changes that reduce limits take effect instantly.
Instant EffectRequest a temporary break (30, 60, or 90 days) or a permanent self-exclusion directly through your account or by contacting our support team at [email protected].
High PrioritySet custom intervals — every 30, 60, or 90 minutes — for in-game pop-up reminders showing your session duration and current balance so you always stay aware.
CustomizableAccess a full breakdown of your gaming activity — deposits, withdrawals, bets placed, and session durations — to help you understand your habits and spot any patterns of concern.
Full TransparencyOur trained support team is available around the clock via live chat. If you're feeling overwhelmed or just need someone to talk to about your gaming, we're here — no judgment, just help.
Always AvailableUnsubscribe from all promotional emails, SMS, and push notifications at any time. If you're taking a break or trying to reduce your play, removing temptation is a smart first step.
One-Click Opt-OutProblem gambling can affect anyone — regardless of age, income, or background. The earlier it's recognized, the easier it is to address. jilico encourages all players to be honest with themselves and to reach out for help if any of the following signs feel familiar.
If you recognize three or more of these warning signs in yourself or someone you know, we strongly encourage you to use jilico's self-exclusion tool or contact our support team immediately. You can also reach out to PAGCOR's responsible gaming hotline for professional guidance.
Need help now? Contact our responsible gaming team at [email protected] — available 24/7.
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming sessions.
Chasing losses — continuing to play in an attempt to win back money you've already lost, often leading to even bigger losses.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Neglecting work, school, family responsibilities, or personal relationships because of time spent gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Using gambling as a way to escape problems, relieve stress, or cope with feelings of depression, anxiety, or loneliness.
Needing to gamble with increasingly larger amounts of money to get the same level of excitement or satisfaction.
Continuing to gamble despite repeated unsuccessful efforts to control, cut back, or stop the behavior.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to take a step back and use jilico's responsible gaming tools.
Reflect on the past 30 days of your gaming activity.
Have you ever gambled with money that was meant for rent, bills, groceries, or other essential expenses?
Have you ever felt the need to hide your gambling activity from your family or friends?
Have you ever tried to win back money you lost by gambling more, and ended up losing even more?
Has gambling ever caused you to miss work, school, or an important family event?
Do you feel anxious, irritable, or unable to relax when you are not gambling?
Have you ever borrowed money — from friends, family, or through a loan — specifically to gamble?
If you answered "yes" to 2 or more questions: We encourage you to activate jilico's self-exclusion feature or contact our support team at [email protected]. You can also seek professional help through PAGCOR's responsible gaming resources or a licensed counselor in your area.
Common questions from Filipino players about jilico's responsible gaming program.
Gaming at jilico should always be entertainment — not a financial strategy or an escape. Join our community of Filipino players who enjoy slots, bingo, fishing games, and live casino action the right way: within their means, within their limits, and always in control.
21+ only. Please play responsibly. Gambling can be addictive — know your limits and stick to them.